Our SHIPPING anD RETURN POLICY

Shipping and Delivery Policy

Last Updated: 09/11/2023

1. Free Shipping

At Sublimefy, we’re delighted to offer free shipping for all orders delivered within the United States.

2. Shipping and Delivery Times

2.1 Shipping and Processing Time

  • Orders placed during business hours, [Monday to Friday and from 8 am to 6 am, will be processed and shipped within 7 business days.

2.2 Standard Delivery Time

  • Our standard delivery time typically takes between 5 to 7 business days, which includes both processing and shipping time, to reach your delivery address within the United States.

2.3 Expedited Shipping

  • For those looking to receive their orders faster, we offer an expedited shipping option at an additional cost. Orders using this method typically arrive within 3 to 5 business days after processing.

3. Delivery Address

  • Please ensure that you provide an accurate and complete delivery address during the checkout process. We are not responsible for orders shipped to incorrect addresses provided by the customer.

4. Delayed Shipments

  • While we make every effort to meet estimated delivery times, unexpected circumstances can occasionally lead to delays in processing and shipping. In the event of a significant delay, we will keep you informed and provide a revised delivery estimate.

5. Questions and Assistance

If you have any questions or require further assistance concerning our shipping and delivery policy, please do not hesitate to contact us at: contact@sublimefy.com

Return Policy

Secure Payments and Hassle-Free Returns

At SUBLIMEFY, we are committed to your satisfaction with every purchase. If for any reason you are not entirely pleased with your order, we have you covered with our straightforward return policy.

Easy Returns

  • You have a 31 days from the date of delivery to initiate a return or exchange.
  • Please contact our customer support team via the contact page or via email contact@sublimefy.com to request a Return Merchandise Authorization (RMA) number.
  • All returned items must be in new, unused condition, with original packaging and tags still intact.

Refunds and Exchanges

  • Upon receiving your returned item and inspecting it, we will issue a refund or send out a replacement, as per your preference.
  • Refunds will be processed within two weeks from the date of receiving the returned item.

Shipping

  • You are responsible for the return shipping costs unless the return is due to an error on our part.

Order Tracking

  • You can track your orders in real-time with our order tracking feature. Feel free to check the status of your purchases at any time.

We want your shopping experience with us to be worry-free, and our secure payment methods and hassle-free return policy are here to ensure that. For any questions or assistance with returns, please contact our friendly customer support team via the contact page or via email contact@sublimefy.com.

Thank you for choosing SUBLIMEFY, and we appreciate your trust in us.


Privacy Policy

Protecting Your Personal Information

At SUBLIMEFY, we are dedicated to safeguarding your personal information and privacy. This Privacy Policy outlines how we collect, use, disclose, and protect the data you share with us. By using our services, you agree to the terms of this policy.

Information We Collect

  • We may collect personal information such as your name, email address, shipping address, and payment information when you make a purchase with us.
  • We also collect non-personal information, such as your browser type, IP address, and device information, to improve our website and services.

How We Use Your Information

  • We use your personal information to process your orders, provide customer support, and improve your shopping experience.
  • We may use your email address to send you updates, promotions, and important order-related information. You can opt out of these communications at any time.

Data Security

  • We take stringent measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Sharing Information

  • We do not sell or trade your personal information with third parties. We share your data only with trusted service providers, such as shipping companies, for the purpose of fulfilling your orders.

Your Rights

  • You have the right to request to delete your personal information. You can also opt out of marketing communications at any time.

Cookies

  • We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

Changes to This Policy

  • We may update our Privacy Policy from time to time. Any changes will be posted on our website.

Contact Us

  • If you have any questions or concerns about your personal information or our privacy practices, please contact via the contact page or via email contact@sublimefy.com.

Your privacy is essential to us, and we are committed to ensuring the security and confidentiality of your information. Thank you for choosing SUBLIMEFY.

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